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關於2023年2月26日 香港精品一區&高防一區故障説明以及補償方案

發布時間:2023-03-01 17:36:52

親愛的用戶:


        我們NOC團隊在2023年2月26日下午16點30分左右發現香港精品一區云服務器存儲集群異常導致所有一區雲計算用戶業務受影響,經過工程師緊急排查與現場工程師通力合作,故障已于當天晚上21點30分前排除。目前測試所有業務已經恢復正常,如果還有問題請及時提交工單或者聯係我們客服。我們繼續保持承諾由於設備故障導致產品無法正常使用,我們將提供100倍的故障時長來彌補您的損失以及表達我們的歉意。本次故障的500小時的補償已經補償完畢,所有香港精品一區云服務器到期時間已全部延長500小時。再次為本次故障給大家帶來的不便表示歉意,我們也將舉一反三,避免相同的故障再次出現。

                                                                                              STARCLOUD GLOBAL PTE LTD 

                                                                                                     2023-03-1

Dear User:


         At around 16:30 pm on February 26, 2023, our NOC team discovered that the cloud server storage cluster in Hong Kong's boutique zone 1 was abnormal, which affected the business of all cloud computing users in zone 1. After emergency investigation by engineers and the cooperation of on-site engineers, the fault was resolved Excluded before 21:30 that night. At present, all tests have returned to normal. If you still have any questions, please submit a work order or contact our customer service in time. We continue to keep our promise that if the product cannot be used normally due to equipment failure, we will provide 100 times the failure time to make up for your loss and express our apology. The 500-hour compensation for this failure has been compensated, and the expiration time of all Hong Kong boutique cloud servers in District 1 has been extended by 500 hours. Once again, I apologize for the inconvenience caused by this failure, and we will draw inferences from one instance to avoid the same failure from happening again.

                                                                                              STARCLOUD GLOBAL PTE LTD 

                                                                                                     2023-03-1



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